Cancellation, Return & Refund Policy

This policy applies to every paid product offered by AskZoye, including:

• Monthly and annual subscription plans (Starter, Pro, Business)
• Pay-as-you-go conversation credits
• One-off add-ons such as extra workspaces or premium support

Because AskZoye is a digital service, there are no physical goods to return. Wherever this policy mentions a “return,” we mean cancelling access to the digital product and processing a refund where one is due.

You can cancel any AskZoye subscription at any time, for any reason, directly from your dashboard under Settings → Billing → Cancel subscription. You do not need to email us, and there are no cancellation fees.

Cancellation takes effect at the end of your current billing period. You keep full access to the Service — including any unused conversations in your plan — until that date. We do not pro-rate or refund the unused portion of a billing period when you cancel mid-period, except where required by law.

If you change your mind, you can reactivate the subscription from the same screen at any time before the period ends, and nothing will change.

When you start a new paid AskZoye subscription for the first time, you have seven (7) calendar days from the initial charge to request a full refund if the product is not a good fit. To use the guarantee:

• Email support@askzoye.com within 7 days of your first charge from the email address on the account
• Tell us what didn't work — we read every reply and use it to improve
• We will cancel the subscription and refund the most recent charge in full

The guarantee applies only once per workspace and is not available on renewals, upgrades, downgrades, or plan changes. AskZoye does not offer a free trial — anyone who wants to try the product before paying can request a guided walkthrough from the popup on our pricing page.

Annual plans are billed up front for 12 months at a discount. The 7-day guarantee above applies to the first year of an annual plan. After day 7, annual fees become non-refundable except where consumer protection law in your country requires otherwise.

If you switch from monthly to annual mid-cycle, the annual plan starts immediately and your remaining monthly balance is credited toward it. If you switch from annual to monthly, the change takes effect at the next renewal date and the existing annual period runs out.

Pay-as-you-go credits are charged at the moment of purchase and consumed as your chat agent answers conversations. Refund rules:

• Unused credits — refundable in full within 30 days of purchase if no credits from the bundle have been used. Email us and we will void the bundle and return the funds.
• Partially used bundles — we refund the unused portion within 14 days of purchase. After 14 days, partially used bundles become non-refundable.
• Fully consumed credits — non-refundable. The Service has already been delivered.
• Expired credits — non-refundable. Credits expire 12 months after purchase as stated in our Terms of Service.

If you are a consumer (rather than a business) resident in the European Economic Area or the United Kingdom, you have a statutory 14-day cooling-off period to withdraw from a distance contract under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013.

Because AskZoye is digital content delivered immediately on signup, this right is waived as soon as you actively use the Service — for example, by sending your first conversation through the AI agent. Until you do that, you can cancel for a full refund within 14 days, no questions asked. After you start using the Service, the 7-day guarantee above is the most generous policy we can offer outside of statutory obligations.

You can use the model withdrawal form in Annex I of the Consumer Rights Directive or simply email support@askzoye.com with the words “I want to withdraw from my AskZoye contract”.

AskZoye is operated from Pakistan. Customers paying through Safepay in Pakistani Rupees are subject to State Bank of Pakistan rules for digital merchants. When a refund is approved, the refunded amount is returned to the original payment instrument (card, wallet, or bank) within seven to fourteen (7–14) working days of approval. Banks may take a few additional days to credit the customer's account, which is outside our control.

Refunds processed in PKR are returned at the original transaction amount in PKR. We do not adjust for currency fluctuations between the date of payment and the date of refund.

Refunds are always returned to the original payment instrument used for the purchase. We cannot send refunds to a different card, account, wallet, or person.

• Paddle (international cards, PayPal, Apple Pay, Google Pay): initiated within 2 business days of approval; typically visible on your statement within 5–10 business days.
• Safepay (Pakistani cards, wallets, and bank transfers): initiated within 2 business days of approval; credited to the source account within 7–14 working days as required by SBP.
• Bank wire / off-platform invoices: processed within 10 business days of approval, less any wire transfer fees charged by the receiving bank.

• Conversations that have already been answered by the AI agent
• Pay-as-you-go credits that have expired
• Charges older than the windows described above (7 days for subscriptions, 14–30 days for credits), except where consumer law requires otherwise
• Accounts terminated for breach of our Terms of Service (for example, abusive use, fraud, chargeback abuse, or violations of our acceptable use policy)
• Third-party fees (currency conversion, card network fees) charged by your bank or payment provider — these are not within our control
• Service interruptions caused by upstream providers (Shopify, WooCommerce, OpenAI, Anthropic, Vercel) where we offer no separate written SLA

If something looks wrong on your statement, please contact us first. Chargebacks opened without first giving us a chance to fix the issue cost both sides time and money, and they may cause your account to be suspended automatically while the dispute is investigated.

We cooperate fully with legitimate chargebacks initiated through fraud, but we will contest disputes for services that have been delivered as described and where no prior contact was made.

We may update this policy from time to time. When we make material changes, we will notify active subscribers by email and update the “Last updated” date at the top of this page at least 30 days before the changes take effect. The version in force at the time of your purchase is the version that applies to that purchase.