AskZoye
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E-commerce
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AskZoye

AI-powered customer service platform. Resolve more questions, delight more customers.

Product

  • AI Agent
  • Live Chat
  • Knowledge Base
  • Analytics
  • Pricing

Solutions

  • E-commerce
  • Shopify
  • WooCommerce

Resources

  • Blog
  • Case Studies
  • Documentation
  • API Reference

Company

  • About
  • Contact
  • Privacy Policy
  • Terms of Service

© 2026 AskZoye. All rights reserved.

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AI Agent

The AI shopping assistant that actually closes the sale.

AskZoye reads your live Shopify or WooCommerce catalog, understands your policies, and answers customers in your brand voice — pre-purchase, mid-checkout, and post-delivery.

Try AI Agent freeSee pricing

No credit card. Live in 2 minutes.

Z

Zoye · AI Agent

Grounded on your live catalog

Live demo
I'm between sizes — should I get the M or L tee?
At 5'9" / 165 lbs, the M is the sweet spot for our regular fit. Customers your build only size up for the boxy fit. Want me to add the M to your cart?
Yes please. And do you ship to Germany?
Done — M added. Yes, we ship to Germany via DHL Express. €12 flat, 3–5 business days. Free shipping over €120.

Two jobs. One AI.

AskZoye covers the full customer journey — from the first product question to the return label after delivery.

Pre-purchase

Shopping Assistant

Recommends products from your live catalog, compares variants, answers fit and material questions, and walks shoppers to checkout — like your best in-store associate, on every page.

  • Live catalog and inventory awareness
  • Variant comparison (color, size, material)
  • Fit, sizing, and care guidance
  • In-chat product cards with add-to-cart
Post-purchase

Support Agent

Answers “where is my order”, processes return requests, explains exchanges, and quotes your real policy — without forwarding shoppers to a 1,200 word policy page.

  • Order lookup by email or order number
  • Live tracking and ETA from your carrier
  • Returns, exchanges, and store credit
  • Quotes your policy, not a generic template

Live in four steps.

No implementation specialist. No CSV imports. No code.

01

Connect your store

Install on Shopify or WooCommerce in two minutes. AskZoye reads your catalog automatically.

02

Add your knowledge

Optionally upload PDFs or paste your shipping and return policies for extra context.

03

Test in sandbox

Chat with AskZoye yourself. Tweak tone, fix gaps, and review every response.

04

Go live

Flip the switch. The widget appears on your storefront and starts answering shoppers.

What makes the answers good.

The boring fundamentals most chatbots skip — and the reason customers actually trust the replies.

Catalog-grounded answers

Pulls live product, price, and inventory data from your store. If something is out of stock, it says so.

Multi-turn memory

Remembers cart, preferences, and prior messages within a session, so shoppers don't have to repeat themselves.

Tone matching

Reads your existing store copy and matches your brand voice — formal, playful, or technical.

Confidence routing

When AskZoye isn't sure, it hands off cleanly instead of inventing an answer.

30+ languages

Answers each shopper in the language they wrote in. No translation step required.

Sub-3 second responses

Streaming replies feel instant. No queue, no scripts, no canned bot phrases.

Trust & safety

It only answers what it knows.

AskZoye is grounded on your live catalog and policies — not the public internet. When confidence is low, it hands off to a human via Live Chat or WhatsApp instead of guessing.

  • Retrieval-grounded responses — no hallucinated SKUs
  • Confidence routing — escalates instead of inventing answers
  • Full transcript review in your dashboard
  • Zero-retention LLM endpoints — your data is never used to train models
Confidence routing
Is this hoodie made with recycled wool?
I don't see that in the product spec — let me get a real person to confirm so I don't guess. One moment.
Handoff triggered: low confidence. Routed to WhatsApp with full conversation context.

Common questions

Will it make things up about my products?
No. AskZoye is grounded on your live catalog and policies — it retrieves real product data before answering. When confidence is low, it routes to a human instead of guessing.
What happens when the AI doesn't know the answer?
It hands off to Live Chat or WhatsApp with the full conversation context. Your team picks up exactly where the AI left off — no copy-pasting, no asking the customer to repeat themselves.
How long does training take?
Minutes. The first sync from Shopify or WooCommerce happens automatically when you install. Adding extra documents like a PDF policy is drag-and-drop.
Does it work in languages other than English?
Yes — 30+ languages out of the box, including Arabic, Spanish, French, German, Italian, Portuguese, and Mandarin.

The platform

Works with the rest of AskZoye.

Every part of AskZoye shares the same brain — the AI, the live chat, the knowledge base, and the analytics that prove it's working.

Live Chat

Human takeover with full AI context, on web or WhatsApp.

Learn more

Knowledge Base

One source of truth — your AI reads it, your customers can too.

Learn more

Analytics

See what your AI resolved, escalated, and earned.

Learn more

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? You handle on WhatsApp — from your phone. No dashboards. No laptops. No missed sales.

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Free plan available. No credit card. Works with Shopify & WordPress.