AskZoye
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AskZoye

AI-powered customer service platform. Resolve more questions, delight more customers.

  • +92 331 0211888
  • WhatsApp +92 331 0211888

Product

  • AI Agent
  • Live Chat
  • Knowledge Base
  • Analytics
  • Pricing

Solutions

  • E-commerce
  • Shopify
  • WooCommerce
  • WhatsApp

Resources

  • Blog
  • Use cases
  • Integrations
  • Compare

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  • Refund Policy
  • Ownership

© 2026 AskZoye. All rights reserved.

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Hey! 👋 I’m Zoye. Ask me about products, orders, shipping or returns — what can I help with?
Powered by AskZoye
Live Chat

Human takeover, without the context loss.

When the AI Agent escalates, your team picks up the same conversation from the AskZoye dashboard — with the full transcript and the customer's order history one tap away.

Install freeSee pricing
One inbox· Web today · WhatsApp & IG soonAuto-pause AI· When you start typingFull transcript· Hand-off in one tap
S

Sara K. · Web

Handoff just received

Live
Is the navy hoodie made of recycled wool?
Let me get a real person to confirm so I don't guess. One moment.

Routing to You

Confidence dropped · full transcript handed off via Web · widget

Cart

$84

Last seen

2m ago

Sentiment

😐 neutral

Type a reply…AI compose

2 taps

to respond

0

context lost

The agent workspace

One inbox. Every channel. Every customer in context.

Click through the tabs to see the workspace your team will spend their day in.

●app.askzoye.com / inbox
Z

AskZoye

Cloud Apparel

Analytics
AI agent
Inbox
Search
Y

Conversations

4 open
SK

Sara K.

Is the navy hoodie recycled wool?

web
MR

Marcus R.

AI

Tracking link for #5018?

web
AL

Aiko L.

AI

私のサイズで迷っています

web
JN

Jonas N.

Exchange size M for L?

web
LF

Léa F.

AI

Order delayed?

web
Sara K. · WebJust escalated
Is the navy hoodie recycled wool?
Let me get a real person to confirm so I don't guess. One moment.
Type a reply…Compose
9:41●●●📶🔋

AskZoye · Cloud Apparel

Sara K. · online

Handoff from Zoye: Sara needs to confirm whether the navy hoodie is recycled wool. Order history attached.
Hi! Quick one — is the navy hoodie recycled wool?
Yes — 60% recycled merino. Want me to send the spec sheet?
Type a message…●
Dashboard handoff

Take over from your dashboard — even on your phone.

When the AI escalates, the conversation lands in your AskZoye dashboard with the full transcript and customer context. Your reply shows up in the chat widget on the storefront — your customer never knows a human stepped in.

  • Conversation context attached to every handoff
  • Reply from the dashboard, customer sees it in the widget
  • AI auto-pauses while you're typing
  • Re-hand back to AI in one tap when done

<60s

Handoff to first reply

4

Channels in one inbox

24/7

AI fronts the queue

0

Lost transcripts

An agent workspace built for shoppers, not tickets.

Every conversation comes with the context your team actually needs.

Customer sidebar

See past orders, lifetime value, and previous tickets without leaving the conversation.

AI compose

"Draft a reply for me" pulls from your knowledge base and matches your tone.

Internal notes

Leave notes on conversations only your team can see — perfect for handoffs and edge cases.

Assignment & routing

Round-robin or manual assign. Conversations follow whoever is online.

Mobile-first

Reply from the AskZoye dashboard on your phone or from a desk — same inbox either way.

Auto-pause AI

The moment a human starts typing, the AI steps back. The customer never sees a stutter.

Common questions

Can I pick up a conversation after the customer leaves the website?
Yes. When the AI escalates, the conversation waits in your AskZoye dashboard with full context — reply any time and it appears in the customer's chat widget. (Continuing conversations on the customer's own WhatsApp and Instagram is coming soon.)
How is AskZoye Live Chat different from Tidio or Crisp?
AskZoye is AI-first. The AI Agent handles the front line, and Live Chat exists specifically for the moments the AI escalates — with full context, right where the conversation started. Most live chat tools bolt AI on as an afterthought.
Do you support WhatsApp and Instagram?
AI answering on your own WhatsApp Business number and Instagram profile is coming soon. Today, live chat and human handoff run on your storefront widget and the AskZoye dashboard — join the early-access list to get WhatsApp and Instagram first.
Does the AI keep responding while I'm typing?
No. The moment a human picks up a conversation, the AI auto-pauses. You can hand it back with one tap when you're done.

The platform

Works with the rest of AskZoye.

Every part of AskZoye shares the same brain — the AI, the live chat, the knowledge base, and the analytics that prove it's working.

AI Agent

Catalog-grounded AI that closes the sale.

Learn more

Knowledge Base

One source of truth — your AI reads it, your customers can too.

Learn more

Analytics

See what your AI resolved, escalated, and earned.

Learn more

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? Your team takes over from the AskZoye dashboard — with the full conversation in front of them. No missed sales.

Start freeTalk to us

Free to set up. Add credits or a plan when you're ready to go live.