AskZoye
Pricing
E-commerce
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AskZoye

AI-powered customer service platform. Resolve more questions, delight more customers.

Product

  • AI Agent
  • Live Chat
  • Knowledge Base
  • Analytics
  • Pricing

Solutions

  • E-commerce
  • Shopify
  • WooCommerce

Resources

  • Blog
  • Case Studies
  • Documentation
  • API Reference

Company

  • About
  • Contact
  • Privacy Policy
  • Terms of Service

© 2026 AskZoye. All rights reserved.

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For Shopify & WooCommerce stores

The AI shopping assistant your store has been missing.

AskZoye answers product, order, shipping, and return questions on your storefront — 24/7, in your brand voice, trained on your real catalog. Install in 2 minutes.

Start freeSee pricing

No credit card. Works with Shopify, WooCommerce, and BigCommerce.

Z

Zoye

Online — replies in seconds

Live demo
Do you have the navy hoodie in medium?
Yes! The Coastline Hoodie in Navy / M is in stock — ships in 1 business day. Want me to add it to your cart?
Where is order #4821?
It shipped Tuesday via FedEx and is out for delivery today. Tracking sent to your email ✅

Sound familiar?

Every store loses sales the same way. AskZoye fixes the parts you can't scale on your own.

"Where is my order?" floods your inbox

Up to 70% of e-commerce tickets are tracking questions. They drown your team and add zero value.

Sizing questions kill checkout

Shoppers bounce when no one answers "does this fit?" — especially after hours, when most carts get abandoned.

You can't be online at 2 a.m.

Your store sells 24/7. Your support inbox doesn't. Every late-night question is a coin flip on a sale.

Customers don't all speak English

International traffic is your biggest growth lever — and your most expensive support headache.

Three things great e-commerce support has to do.

Sell more. Reply faster. Be available when your customers actually shop.

Sell more

Turn product-page hesitation into checkout with instant, on-brand answers and AI-powered recommendations.

  • Suggests products from your live catalog
  • Closes pre-purchase questions in seconds
  • Recovers carts with proactive prompts

Resolve faster

AskZoye answers the routine questions automatically and routes anything sensitive to you with full context.

  • Auto-resolves 60–70% of conversations
  • WhatsApp handoff with full transcript
  • Trained on your store, not the public internet

Always on

Your shoppers don't wait for office hours. Neither does Zoye — across timezones, weekends, and holidays.

  • 24/7 coverage out of the box
  • Sub-3 second response times
  • 30+ languages, no extra setup
Order tracking

Stop typing the same tracking link 50 times a day.

AskZoye looks up orders directly from Shopify or WooCommerce, reads tracking details from your carrier, and tells customers exactly when their package will land — in your brand voice.

  • Live order lookup by email or order number
  • Tracking, ETA, and shipping carrier in one reply
  • Handles "change my address" and "missing item" gracefully
Z
Zoye · Order tracking
Where is order #5018?
It shipped yesterday via DHL Express and arrives Friday by 8 PM. Want me to text you the tracking link?
Product discovery

A shopping assistant on every product page.

Trained on your catalog, AskZoye recommends the right product, explains the difference between two SKUs, and answers fit, material, and care questions like your best in-store associate.

  • Recommends from your real, in-stock catalog
  • Compares variants and explains trade-offs
  • Answers fit, fabric, ingredient, and care questions
Z
Zoye · Product discovery
I'm 5'9", 165 lbs. Should I get the M or L tee?
For our regular fit I'd go with M — most customers your build size up only for the boxy fit. Want me to drop the M into your cart?
Returns & exchanges

Returns answered in your voice, in seconds.

AskZoye reads your return policy and walks shoppers through exchanges, refund eligibility, and store credit options — without ever sending them to a 1,200-word policy page.

  • Quotes your real policy, not a generic template
  • Triggers return labels through Loop, Aftership, or your tool of choice
  • Escalates to a human when something feels off
Z
Zoye · Returns & exchanges
Can I exchange the navy hoodie for the black one?
Yes — within 30 days of delivery. I can email you a prepaid return label and reserve the black one in your size right now. Want me to?
Plays nicely with your stack

Built for your store, not against it.

One-click install on Shopify and WooCommerce. AskZoye reads your live catalog, orders, and policies — no manual training, no CSV imports.

S

Shopify

Install from the Shopify App Store. Auto-syncs products, variants, inventory, orders, and shipping rates. Works with Online Store 2.0 themes out of the box.

  • Live product and inventory sync
  • Order and tracking lookups via Shopify API
  • Compatible with Shopify Markets and Shopify Plus
W

WooCommerce

Install via the WordPress plugin directory. Connects to your WooCommerce REST API — no code changes to your theme. Works with WooCommerce Subscriptions and most major extensions.

  • Reads products, categories, and stock in real time
  • Order tracking via WooCommerce REST API
  • Multilingual support via WPML and Polylang

And the rest of your stack

ShopifyWooCommerceBigCommerceWhatsAppInstagramKlaviyoMailchimpLoop ReturnsAftershipYotpoZapierSlack

The numbers stores actually move with AI support.

Industry benchmarks for AI-led customer service in e-commerce. Your results will vary — ours is to make sure they move in the right direction.

60–70%

Auto-resolution rate

Routine product, order, and shipping questions

24/7

Coverage

Including weekends and holidays

<3s

Median response

Instant, no queue, no scripts

30+

Languages

Out of the box, no extra setup

Stores like yours, scaling support without hiring.

“Our biggest market is the US, but my team is in Karachi. Zoye answers 80% of overnight questions in our brand voice — I wake up to closed tickets and new orders, not a backlog.”

Founder

DTC apparel brand

“I was answering "where's my order?" 40 times a day. AskZoye took it off my plate in a weekend. It's like a support hire for the price of a Netflix subscription.”

Owner

Beauty Shopify store

“Shoppers used to bounce on our sizing page. Now Zoye walks them through fit, suggests the right SKU, and chat-attributed revenue is up materially in three months.”

Marketing lead

Footwear brand

Simple pricing

Flat monthly pricing. No per-conversation surprises.

Plans start at $8/month. Or pay-as-you-go at $0.10 per conversation. Cancel anytime, no platform lock-in.

See plansStart free

Common questions

How long does it take to install on Shopify or WooCommerce?
About two minutes. You install the app from the Shopify App Store (or the WordPress plugin directory for Woo), connect your store, and the widget appears on your storefront. AskZoye starts reading your catalog and orders automatically — no theme edits, no code.
Do I need to train it on my products?
No. AskZoye reads your live catalog, inventory, and order data directly from your store APIs. You can optionally upload your help center articles or paste your shipping and return policies for extra context.
What happens if the AI can't answer something?
It hands the conversation off — by default to WhatsApp with the full transcript and customer context, so you can reply from your phone. You can also route handoffs to email or your existing helpdesk.
How accurate is it on product information?
Because AskZoye reads your real catalog and policies, the answers it gives reflect what's actually in your store right now. If a product is out of stock, it says so. If a policy changes, the answer changes the next conversation. You can review every transcript in your dashboard.
Does it speak languages other than English?
Yes. Out of the box AskZoye handles 30+ languages, including Arabic, Spanish, French, German, Italian, Portuguese, and Mandarin. You don't need to translate your store — Zoye answers each shopper in the language they wrote in.
How is pricing different from Gorgias or Intercom?
Plans start at $8/month with a fixed conversation allowance, or $0.10 per conversation pay-as-you-go. No per-seat pricing, no surprise overage bills, no annual contracts required.
Will it work with my existing helpdesk?
Yes. AskZoye handles the front line on your storefront and hands off cleanly to email, WhatsApp, or your helpdesk when something needs a human. You don't need to rip anything out.
Is my customer data safe?
We treat chat data as your data, never train AI models on it, and use zero-retention LLM endpoints. Read the full details in our Privacy Policy.

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? You handle on WhatsApp — from your phone. No dashboards. No laptops. No missed sales.

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Free plan available. No credit card. Works with Shopify & WordPress.