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AskZoye

AI-powered customer service platform. Resolve more questions, delight more customers.

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  • AI Agent
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  • Analytics
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  • Shopify
  • WooCommerce
  • WhatsApp

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Analytics

Every conversation, measured. Every dollar, attributed.

See exactly what your AI Agent resolved, escalated, and earned. No vanity metrics. No guessing whether AI is paying for itself.

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AskZoye

Cloud Apparel

Overview
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Y

Conversations

2,148

↑ +12% vs prior

Resolved by AI

68%

↑ +4 pts

Median first reply

2.4s

↑ -0.3s

Chat-attributed $

$8.4K

↑ +22%

Resolution rate over time

Top intents

  • Order tracking38%
  • Sizing & fit22%
  • Returns18%
  • Shipping12%

$8,420

chat-attributed last 30d

68%

resolution rate

Six dashboards. Zero vanity metrics.

Built around the questions e-commerce founders actually ask about their support.

Resolution rate

How many conversations the AI closed without a human reply, trended over time.

Top intents

Auto-categorized topics — sizing, tracking, returns, shipping. See where your customers actually need help.

Revenue attribution

Orders where the customer touched a chat session. Last-touch within a configurable window.

Knowledge gaps

Questions the AI couldn't answer with confidence, ranked and ready to fix.

Handoff funnel

AI → human handoff dropoff. Spot where conversations get stuck.

Usage meter

Live conversation count against your plan, with cost-per-resolved breakdowns.

Knowledge gaps

The questions your AI couldn't answer — surfaced, ranked, fixable in one click.

Every confidence-low answer becomes a tracked gap. Analytics clusters similar questions, ranks them by frequency, and lets you draft an article straight into your Knowledge Base from real conversation context.

  • Auto-clusters similar questions across customers
  • Prioritized by impact, not chronology
  • One-click draft from conversation transcripts
  • Improves resolution rate every time you close one
Knowledge gaps · Top 3 this week

Do you offer gift wrapping?

14 customers · High impact

Can I use two discount codes?

9 customers · Medium impact

International sizing in cm

7 customers · Medium impact

Revenue attributed to chat · Last 30 days

$8,420

142 orders touched a chat session

Avg order

$59.30

Conv lift

+18%

↑ vs untouched

Daily AI-attributed $

Revenue attribution

Know exactly what AI is earning you.

AskZoye tags every order whose customer touched a conversation. See chat-attributed revenue, conversion lift, and average order value side-by-side with your billing meter — so you can answer “is this paying for itself?” in one glance.

  • Last-touch attribution within configurable window
  • Compare AI-touched vs untouched sessions
  • See cost-per-resolved-conversation in real time
  • Export raw data to Sheets or CSV

Industry benchmarks

Public benchmarks for AI customer-service resolution rates land between 40% and 70%. Tidio Lyro reports up to 67%, Intercom Fin reports around 50%. AskZoye doesn't make a single number up — we show you yours, weekly, in your own dashboard.

Data sources: Tidio Lyro public case studies; Intercom Fin product page; Gorgias customer success stories.

Take it with you.

Your data, your stack. No lock-in.

Slack & email alerts

Weekly digest, threshold alerts, and instant pings on critical handoffs.

CSV export

Pull raw conversation and revenue data into Sheets, Excel, or your warehouse.

API access

Higher tiers expose a read API so you can pipe metrics into your own BI stack.

Common questions

How is "resolution" defined?
A conversation is counted as resolved if it closed without a human reply and the customer didn't reopen it within 48 hours. You can adjust the reopen window in settings.
How is revenue attributed to chat?
Last-touch within a configurable window (default 24 hours). If a customer touched a chat session and then placed an order, that order is attributed. You can compare against an untouched control to validate lift.
Can I export the data?
Yes — CSV export from any dashboard, scheduled email digests, and a read API on higher tiers for piping into BigQuery, Sheets, or your own BI stack.
Does it work retroactively when I install?
Conversations are tracked from the moment you install. We don't backfill data from before AskZoye was active — but the dashboard fills in fast, usually within 24-48 hours of going live.

The platform

Works with the rest of AskZoye.

Every part of AskZoye shares the same brain — the AI, the live chat, the knowledge base, and the analytics that prove it's working.

AI Agent

Catalog-grounded AI that closes the sale.

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Live Chat

Human takeover with full AI context, right from your dashboard.

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Knowledge Base

One source of truth — your AI reads it, your customers can too.

Learn more

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? Your team takes over from the AskZoye dashboard — with the full conversation in front of them. No missed sales.

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