Honest comparisons — including where other tools win. We would rather you pick the right tool than the wrong one.
Built for Shopify and WooCommerce vs general-SMB Tidio
For growing DTC stores that cannot afford enterprise helpdesks
Helpdesk, live chat, and chatbot for ecommerce
Enterprise customer service platform with Fin AI agent
Free native chat tool bundled with Shopify
Multi-channel chat and helpdesk for SMBs
Shopify-only AI shopping concierge
European e-commerce personalization suite with bolted-on chat
Social commerce automation — Instagram, Messenger, WhatsApp flows
Enterprise helpdesk with Answer Bot and Advanced AI add-on
Drift is shutting down March 2026 — here is the migration path
AI resolves 67% instantly. The rest? You handle on WhatsApp — from your phone. No dashboards. No laptops. No missed sales.
Free to set up. Add credits or a plan when you're ready to go live.