Intercom is the biggest name in customer messaging. Fin (their AI agent) resolves ~72% of queries but is priced for enterprise. Not built specifically for ecommerce.
| Feature | AskZoye | Intercom (Fin) |
|---|---|---|
| Built exclusively for ecommerce | ||
| Native Shopify catalog grounding | Via integration | |
| Fast setup (under 1 hour) | ||
| Per-resolution pricing | ||
| Free tier | ||
| Per-resolution cost | $0.10–0.30 | $0.99 |
| Enterprise helpdesk workflows | ||
| Best for | DTC stores | Enterprise SaaS |
Significantly. Intercom charges $0.99 per Fin resolution on top of seat licenses starting at $39/month. AskZoye resolutions typically cost $0.10–$0.30 with no seat fees — roughly 3–10× cheaper for equivalent volume.
Intercom works with Shopify via third-party integrations but is not built around the Shopify catalog and order model the way AskZoye is. For pure ecommerce use cases, AskZoye is more native.
If you are a B2B SaaS company, enterprise with complex workflows, or you need Intercom's broader product suite (Product Tours, Surveys, messaging), stay on Intercom. For DTC Shopify and WooCommerce stores, AskZoye is a better fit.
AI resolves 67% instantly. The rest? You handle on WhatsApp — from your phone. No dashboards. No laptops. No missed sales.
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