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AskZoye

AI-powered customer service platform. Resolve more questions, delight more customers.

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16 situations handled

Every ecommerce question your assistant already handles

There is nothing to install or configure. Connect your store and the assistant handles these situations from day one, answering from your live catalogue, orders and policies.

Start freeSee what it handles

What can AskZoye handle for my store?

AskZoye handles the ecommerce questions shoppers actually ask — where their order is, whether something is in stock, what size to pick, how returns work, which product suits them. Every answer is read live from your Shopify catalogue, orders and policies, so it is right the first time and stays right when your store changes. None of it needs setting up.

Key takeaways

  • 16 situations across orders, sales, support, recovery, localization, and operations
  • Works from the moment your Shopify store is connected
  • Every answer is grounded in your live catalogue, orders, and policies — no invented details
  • Urdu, Hindi, Arabic, and Spanish included by default
  • Benchmarked outcomes for each one (deflection, AOV lift, recovery rate)

Orders & tracking

Answer order and shipping questions without a human

Shopify Order Tracking Agent

Answer "where is my order" without opening a ticket

ShopifyWeb
80% WISMO deflection· < 2s response time

Shipping ETA Agent

Answer "when will it arrive" before checkout

ShopifyWeb
-15–25% cart abandonment· +10% international conversion

Sales & discovery

Guide shoppers to the right product and lift AOV

Product Recommendation Agent

Guide shoppers to the right product in 3 questions

ShopifyWeb
+35% AOV lift· 9× higher conversion for engaged shoppers

Size & Fit Guide Agent

Prevent fashion returns before they happen

Shopify
30–50% fewer size returns· +12% fashion AOV

Post-Purchase Upsell Agent

Turn the thank-you page into a second sale

Shopify
12–18% upsell conversion· +8% AOV

Pre-Purchase Product Q&A Agent

Answer the question your product page never did

ShopifyWeb
+15–30% engaged-shopper conversion· 40% fewer pre-sale emails

Coupon & Discount Assistant

Stop losing sales to "does this code work"

ShopifyWeb
+8% cart conversion· 70% fewer "promo help" tickets

Gift Recommendation Agent

Turn gift buyers into repeat customers

ShopifyWeb
+30% gift buyer AOV· 2× holiday conversion

Support

Returns, refunds, warranty, and helpdesk deflection

Return & Refund Agent

Handle returns without a human or a form

Shopify
95% automated returns· 30% convert to store credit

Subscription Management Agent

Reduce subscription churn without a retention team

Shopify
15–25% churn reduction· 40% of cancels become skips

Warranty & Replacement Agent

Handle warranty claims without a ticket

Shopify
80% automated claims· < 10 min handle time

Recovery

Abandoned carts, back-in-stock, and review collection

Abandoned Cart Recovery Agent

Conversational cart rescue that actually converts

Shopify
15–25% recovery rate· 3–5× email baseline

Back-in-Stock Alert Agent

Turn stockouts into guaranteed future sales

Shopify
20–30% restock conversion· 3× email benchmark

Localization

Urdu, Hindi, Arabic, Spanish and 38 more

Multilingual Escalation Agent

Support 50+ languages without hiring for each

ShopifyWeb
50+ languages· -40% international response time

Operations

Peak season load and deflection agents

WISMO Deflection Agent

Cut "where is my order" tickets by 80%

Shopify
60–80% fewer WISMO tickets· +15% CSAT

Black Friday Support Overflow Agent

Handle 5× BFCM volume without hiring temps

Shopify
80% BFCM deflection· 0 hours of seasonal hiring

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? Your team takes over from the AskZoye dashboard — with the full conversation in front of them. No missed sales.

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