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Handled out of the box

Multilingual Escalation Agent

Support 50+ languages without hiring for each

ShopifyWeb
See it on your store — freeSee everything it handles

What is the Multilingual Escalation Agent?

The Multilingual Escalation Agent auto-detects the shopper's language (50+ supported), answers in that language, and escalates to the right human agent based on language skill — so you never route a Spanish-speaking shopper to an English-only agent. Includes native support for Urdu, Hindi, Arabic, and Spanish.

When this comes up

  • You sell internationally across language zones
  • You have 1–3 support agents but many languages to support
  • You want support in the customer's native language

Example conversation

Hola, tengo una pregunta sobre mi pedido.
¡Hola! Claro, comparte tu número de pedido y te ayudo ahora.

How it works (4 steps)

  1. 1

    Pin supported languages

    Choose which languages you want agents to see escalations for.

  2. 2

    Map team languages

    Tell the router who speaks what.

  3. 3

    Enable AI fallback

    Unsupported languages stay with AI and translate to English for human review.

  4. 4

    Go live

    International traffic gets localized support overnight.

Expected results

50+ languages
Primary metric
-40% international response time
Secondary metric

Connects with

All channelsTeam routingLanguage detection

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? Your team takes over from the AskZoye dashboard — with the full conversation in front of them. No missed sales.

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