AskZoye
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AskZoye

AI-powered customer service platform. Resolve more questions, delight more customers.

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  • AI Agent
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  • Knowledge Base
  • Analytics
  • Pricing

Solutions

  • E-commerce
  • Shopify
  • WooCommerce
  • WhatsApp

Resources

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  • Use cases
  • Integrations
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© 2026 AskZoye. All rights reserved.

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ZoyeDemo
Hey! 👋 I’m Zoye. Ask me about products, orders, shipping or returns — what can I help with?
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Knowledge Base

One source of truth. Your AI reads it. Your customers can too.

PDFs, URLs, Shopify policies, Notion docs — drop them in once and they power both the AI Agent and an optional self-serve help center for your shoppers.

Connect your first sourceSee pricing
Knowledge sources · 4 connectedAuto-syncing

shipping-policy.pdf

Uploaded 2 days ago · 4 pages

Synced

mystore.com/returns

Auto-syncs daily

Synced

Shopify policies

6 pages connected

Synced

Brand voice guide

Manual article · 1,200 words

Synced

1,247

chunks indexed

100%

answers cite a source

How it learns

Drop in a doc, and watch it become an answer.

Every source goes through the same four steps — and you can see exactly where the AI's answer comes from.

app.askzoye.com / knowledge / new

Step 1 of 4

Pick a way to add knowledge

Drop a PDF
Paste a URL
Sync Shopify
Write article

shipping-policy.pdf · 248 KB

Uploaded

Train it like you'd onboard a new hire.

One document at a time, in whatever format you have it.

Upload PDFs

Drag and drop your existing policy documents, sizing guides, or product manuals.

Paste URLs

Point AskZoye at any page on your site. It crawls, extracts, and re-syncs when the page changes.

Sync Shopify policies

Your Shopify shipping, refund, and privacy policies sync automatically. Zero configuration.

Write articles in-app

A clean editor with AI assist. Useful for FAQs, brand voice notes, and edge-case answers.

Auto re-sync

When a source changes, AskZoye picks up the update on the next conversation. No manual retraining.

Preview before live

See exactly what the AI will retrieve from each document before you publish it.

Cited every time

Every answer comes with its receipts.

Scroll through real shopper questions — see exactly which document the AI sourced from.

  1. 1

    Shipping question

    Quotes the actual shipping policy, with the document name.

  2. 2

    Returns timeline

    Pulls from your real return policy — not a generic template.

  3. 3

    Sizing question

    Cites your fit guide — not Wikipedia.

  4. 4

    Custom article

    Even your in-app articles count — no double maintenance.

Scroll to see each demo →

Z

Zoye · cites its sources

Grounded · sources visible

Scene 1 / 4
How long does international shipping take?
DHL Express international takes 3–5 business days. €12 flat, free over €120.

Sourced from

shipping-policy.pdf

Page 2

“EU Express via DHL · 3–5 business days · flat €12 / free over €120”

Live · streaming responsePowered by AskZoye
Optional public help center

One article. Two audiences.

The same document that trains your AI can be published as a public help article — so customers who prefer self-serve can read it directly, and your AI cites from it in conversations. No double maintenance.

  • Embeddable help widget on your storefront
  • Search powered by the same retrieval as the AI
  • Hide drafts, publish when ready
  • Branded with your colors and logo
Search help articles…
How long does shipping take?Shipping
Returning a damaged itemReturns
Do you ship to the EU?Shipping
Sizing guide for hoodiesSizing
Knowledge gaps · Last 7 days

Do you offer gift wrapping?

14 customers asked · AI couldn't answer

Can I use two discount codes?

9 customers asked · AI couldn't answer

Sizing for international customers (cm)

7 customers asked · AI couldn't answer

Gap detection

Your AI tells you what it's missing.

Every question the AI couldn't answer with confidence shows up in your Knowledge Base as a gap — ranked by how often it was asked. One click drafts an article from the conversation transcripts.

  • Auto-clusters similar questions
  • Drafts articles from real conversation context
  • Approve before AI starts using it
  • Closes the loop between AI and your knowledge

Gaps and suggestions live in your Analytics dashboard.

Common questions

Do I need to write articles, or can I just upload a PDF?
Either. Most stores start by uploading their existing policy PDFs and pointing AskZoye at their existing /shipping and /returns pages. You can write articles in-app later if you want a public help center.
How often does it re-sync?
URL sources are re-crawled on a schedule (daily by default). PDFs and Shopify policies pick up changes the next time they're saved. You can also force a manual re-sync at any time.
Can customers see the articles directly?
Optionally. There's an embeddable help widget you can drop on your storefront, branded with your colors. Or keep your knowledge private and let only the AI use it.
What happens to my Knowledge Base if I switch from Shopify to WooCommerce?
It travels with you. Your sources stay in AskZoye — only the integrations swap. You don't re-upload anything.

The platform

Works with the rest of AskZoye.

Every part of AskZoye shares the same brain — the AI, the live chat, the knowledge base, and the analytics that prove it's working.

AI Agent

Catalog-grounded AI that closes the sale.

Learn more

Live Chat

Human takeover with full AI context, right from your dashboard.

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Analytics

See what your AI resolved, escalated, and earned.

Learn more

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? Your team takes over from the AskZoye dashboard — with the full conversation in front of them. No missed sales.

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