PDFs, URLs, Shopify policies, Notion docs — drop them in once and they power both the AI Agent and an optional self-serve help center for your shoppers.
shipping-policy.pdf
Uploaded 2 days ago · 4 pages
mystore.com/returns
Auto-syncs daily
Shopify policies
6 pages connected
Brand voice guide
Manual article · 1,200 words
1,247
chunks indexed
100%
answers cite a source
How it learns
Every source goes through the same four steps — and you can see exactly where the AI's answer comes from.
Step 1 of 4
shipping-policy.pdf · 248 KB
Uploaded
One document at a time, in whatever format you have it.
Drag and drop your existing policy documents, sizing guides, or product manuals.
Point AskZoye at any page on your site. It crawls, extracts, and re-syncs when the page changes.
Your Shopify shipping, refund, and privacy policies sync automatically. Zero configuration.
A clean editor with AI assist. Useful for FAQs, brand voice notes, and edge-case answers.
When a source changes, AskZoye picks up the update on the next conversation. No manual retraining.
See exactly what the AI will retrieve from each document before you publish it.
Cited every time
Scroll through real shopper questions — see exactly which document the AI sourced from.
Shipping question
Quotes the actual shipping policy, with the document name.
Returns timeline
Pulls from your real return policy — not a generic template.
Sizing question
Cites your fit guide — not Wikipedia.
Custom article
Even your in-app articles count — no double maintenance.
Zoye · cites its sources
Grounded · sources visible
Sourced from
shipping-policy.pdf
Page 2
“EU Express via DHL · 3–5 business days · flat €12 / free over €120”
The same document that trains your AI can be published as a public help article — so customers who prefer self-serve can read it directly, and your AI cites from it in conversations. No double maintenance.
Do you offer gift wrapping?
14 customers asked · AI couldn't answer
Can I use two discount codes?
9 customers asked · AI couldn't answer
Sizing for international customers (cm)
7 customers asked · AI couldn't answer
Every question the AI couldn't answer with confidence shows up in your Knowledge Base as a gap — ranked by how often it was asked. One click drafts an article from the conversation transcripts.
Gaps and suggestions live in your Analytics dashboard.
The platform
Every part of AskZoye shares the same brain — the AI, the live chat, the knowledge base, and the analytics that prove it's working.
AI resolves 67% instantly. The rest? You handle on WhatsApp — from your phone. No dashboards. No laptops. No missed sales.
Free to set up. Add credits or a plan when you're ready to go live.