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Hey! 👋 I’m Zoye. Ask me about products, orders, shipping or returns — what can I help with?
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Handled out of the box

Shopify Order Tracking Agent

Answer "where is my order" without opening a ticket

ShopifyWeb
See it on your store — freeSee everything it handles

What is the Shopify Order Tracking Agent?

The Shopify Order Tracking Agent answers "where is my order" questions by pulling live status, tracking number, carrier, and ETA directly from the Shopify Admin API. Shoppers ask in chat using their email or order number, and the agent responds in under 2 seconds — no human needed.

When this comes up

  • 30%+ of your tickets are WISMO (where is my order)
  • Your team spends hours a week copy-pasting tracking links
  • Customers chase order updates instead of checking their account
  • You sell internationally and handle multiple carriers

Example conversation

Where is my order #4821?
Your order shipped yesterday via FedEx! Tracking: 7612 3321 9908. Estimated delivery: Thursday, April 3.
Can I change the delivery address?
Since it already shipped, FedEx offers a delivery redirect. Want me to start that for you?

How it works (4 steps)

  1. 1

    Connect Shopify

    One-click install from the Shopify App Store. AskZoye reads orders, fulfillments, and tracking automatically.

  2. 2

    Add the widget

    Turn on the theme app embed so shoppers can ask from any page, including order confirmation.

  3. 3

    Customize brand voice

    Upload your brand tone guide — the agent mirrors it in every reply.

  4. 4

    Go live

    Embed the widget with one line of code or activate the Shopify theme app extension.

Expected results

80% WISMO deflection
Primary metric
< 2s response time
Secondary metric

Connects with

Shopify Orders APIShopify Fulfillment API

Related situations

Shipping ETA Agent

Answer "when will it arrive" before checkout

-15–25% cart abandonment

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? Your team takes over from the AskZoye dashboard — with the full conversation in front of them. No missed sales.

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