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Handled out of the box

WISMO Deflection Agent

Cut "where is my order" tickets by 80%

Shopify
See it on your store — freeSee everything it handles

What is the WISMO Deflection Agent?

The WISMO Deflection Agent answers order and delivery questions instantly from live Shopify fulfillment data — status, carrier, tracking number and ETA — without the shopper leaving the page or opening a ticket. Stores typically see WISMO inquiries drop 60–80% within 30 days of enabling it.

When this comes up

  • WISMO is 20%+ of your support volume
  • You use multiple carriers and tracking is confusing
  • Your customers are international and worry about shipping

Example conversation

Where is my order #4821?
It shipped via FedEx and is out for delivery today, arriving between 10am and 2pm. Tracking: 7612 3321 9908.

How it works (4 steps)

  1. 1

    Connect shipping

    Link Shopify Fulfillments or EasyPost for multi-carrier.

  2. 2

    Check the detail

    Status, carrier, tracking number and ETA all read live from the order.

  3. 3

    Set channel

    The storefront widget answers on the page the shopper is already on.

  4. 4

    Go live

    Signed-in shoppers are recognised, so nobody is asked to prove who they are.

Expected results

60–80% fewer WISMO tickets
Primary metric
+15% CSAT
Secondary metric

Connects with

Shopify FulfillmentsEasyPost

Related situations

Black Friday Support Overflow Agent

Handle 5× BFCM volume without hiring temps

80% BFCM deflection

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? Your team takes over from the AskZoye dashboard — with the full conversation in front of them. No missed sales.

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