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Handled out of the box

Warranty & Replacement Agent

Handle warranty claims without a ticket

Shopify
See it on your store — freeSee everything it handles

What is the Warranty & Replacement Agent?

The Warranty & Replacement Agent verifies whether a product is within its warranty window, collects proof photos, checks your policy, and issues replacements or refunds — all in one conversation, no human intervention for 80%+ of cases.

When this comes up

  • You offer warranty on physical products
  • Warranty claims flood support during holiday seasons
  • You need photo collection without custom forms

Example conversation

My headphones stopped working, I bought them in January.
Your 12-month warranty is still active. Could you send a photo of the issue? I will process a replacement right after.

How it works (4 steps)

  1. 1

    Upload warranty policy

    The agent grounds every answer in your policy text.

  2. 2

    Set replacement rules

    Choose replacement, refund, or store credit per product category.

  3. 3

    Enable photo upload

    Shoppers attach photos directly in chat.

  4. 4

    Go live

    Claims flow automatically with an audit trail.

Expected results

80% automated claims
Primary metric
< 10 min handle time
Secondary metric

Connects with

Shopify OrdersImage upload

Related situations

Return & Refund Agent

Handle returns without a human or a form

95% automated returns

Subscription Management Agent

Reduce subscription churn without a retention team

15–25% churn reduction

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? Your team takes over from the AskZoye dashboard — with the full conversation in front of them. No missed sales.

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