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Handled out of the box

Return & Refund Agent

Handle returns without a human or a form

Shopify
See it on your store — freeSee everything it handles

What is the Return & Refund Agent?

The Return & Refund Agent lets shoppers start a return in chat. It verifies the order via email or order number, checks your return window and policy, generates a prepaid label (Shopify/ShipStation), and updates the customer when the refund is issued. Zero forms, zero tickets.

When this comes up

  • Returns are 15%+ of orders and draining your support time
  • Your policy is easy to explain but hard for customers to find
  • You want to retain customers with store credit offers

Example conversation

I want to return the dress from order #4821.
Got it. Your order is within the 30-day window. Would you like a refund, exchange, or store credit (+10% bonus)?
Store credit.
Done! Here is your prepaid label and $88 in store credit is added to your account. Drop the package at any FedEx location.

How it works (4 steps)

  1. 1

    Connect returns

    Link your Shopify Returns flow.

  2. 2

    Upload policy

    Paste your policy text; the agent grounds every answer in it.

  3. 3

    Enable store credit

    Offer a bonus to convert refunds into credit.

  4. 4

    Go live

    Shoppers can start a return straight from the chat.

Expected results

95% automated returns
Primary metric
30% convert to store credit
Secondary metric

Connects with

Shopify Returns APIShipStationStripe

Related situations

Subscription Management Agent

Reduce subscription churn without a retention team

15–25% churn reduction

Warranty & Replacement Agent

Handle warranty claims without a ticket

80% automated claims

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? Your team takes over from the AskZoye dashboard — with the full conversation in front of them. No missed sales.

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