Zendesk is the incumbent enterprise helpdesk. Their AI layer (Answer Bot, Advanced AI) is a bolt-on that requires Zendesk Suite Professional or higher — making total cost of ownership one of the highest in the market. Not built for DTC stores.
| Feature | AskZoye | Zendesk AI (Answer Bot) |
|---|---|---|
| Built for ecommerce | ||
| Native Shopify catalog grounding | ||
| Setup time | 60 seconds | Weeks |
| Per-agent fees | ||
| AI included in base plan | ||
| Entry price | $8/mo | $55/agent/mo + AI |
| Enterprise ticketing workflows | ||
| Best for | DTC stores | 50+ agent enterprises |
Significantly. Zendesk Suite Professional starts at $115/agent/month and Advanced AI adds ~$50/agent. A 5-agent team runs $825+/month. AskZoye starts at $8/month with no per-agent fees and AI included by default.
AskZoye is built exclusively for ecommerce. It grounds every answer in live Shopify catalog, order, and shipping data. Zendesk's AI uses help center articles and macros — so it cannot natively answer "where is my order #1234" without custom engineering.
Not as a helpdesk — if you need full ticketing, SLA routing, and multi-team workflows, Zendesk is the right tool. AskZoye is focused on AI-first resolution with human handoff for the 5–30% that needs it, not enterprise ticket orchestration.
AI resolves 67% instantly. The rest? You handle on WhatsApp — from your phone. No dashboards. No laptops. No missed sales.
Free to set up. Add credits or a plan when you're ready to go live.