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Agent template

Post-Purchase Upsell Agent

Turn the thank-you page into a second sale

ShopifyWooCommerceWhatsApp
Install this template — freeBrowse all templates

What is the Post-Purchase Upsell Agent?

The Post-Purchase Upsell Agent messages shoppers 10 minutes after checkout with a conversational offer of complementary items — a case for their new phone, socks for their new shoes. Conversion rates average 12–18% versus 2–4% for popup post-purchase upsells.

Use this template when

  • You have obvious cross-sell pairs in your catalog
  • AOV is your primary growth lever
  • You want to avoid disruptive checkout popups

Example conversation

Thanks for ordering the Leather Boots! Want to add the waterproof spray ($12) — most customers do.
Yes, add it.
Added to your existing order — no extra shipping.

How to install (4 steps)

  1. 1

    Define cross-sell rules

    Map product pairs or let AI learn from historical baskets.

  2. 2

    Set delay

    10 minutes is the sweet spot — not pushy, still in buying mindset.

  3. 3

    Pick channel

    WhatsApp for highest conversion; web widget for anonymous buyers.

  4. 4

    Go live

    Attribution dashboard tracks every post-purchase upsell in real time.

Expected results

12–18% upsell conversion
Primary metric
+8% AOV
Secondary metric

Connects with

Shopify CheckoutWooCommerce OrdersKlaviyo

Related templates

Product Recommendation Agent

Guide shoppers to the right product in 3 questions

+35% AOV lift

Size & Fit Guide Agent

Prevent fashion returns before they happen

30–50% fewer size returns

Pre-Purchase Product Q&A Agent

Answer the question your product page never did

+15–30% engaged-shopper conversion

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? You handle on WhatsApp — from your phone. No dashboards. No laptops. No missed sales.

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