Return & Refund Agent

Use this template when

• Returns are 15%+ of orders and draining your support time
• Your policy is easy to explain but hard for customers to find
• You want to retain customers with store credit offers

Example conversation

How to install (4 steps)

1. 1

   Connect returns

   Link Shopify Returns or WooCommerce refund flow.

2. 2

   Upload policy

   Paste your policy text; the agent grounds every answer in it.

3. 3

   Enable store credit

   Offer a bonus to convert refunds into credit.

4. 4

   Go live

   Shoppers can start a return from the chat or WhatsApp.

Connects with