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Integration
G

AskZoye for Gorgias

AI deflection before tickets hit Gorgias

Connect Gorgias — free to set upSee all integrations

What does the Gorgias integration do?

The AskZoye Gorgias integration lets you deflect 60–80% of inbound support questions with AI before they become Gorgias tickets. When an escalation is needed, AskZoye creates a full-context Gorgias ticket with the conversation transcript, order data, and proposed response — so your agents start at step 3, not step 1.

Capabilities

  • AI deflection on all inbound channels
  • Full conversation transcript handoff to Gorgias
  • Order data and AI-proposed response attached to ticket
  • Agent reply syncs back to the chat

Setup (3 steps)

  1. 1

    Connect Gorgias

    OAuth via your Gorgias admin.

  2. 2

    Pick escalation rules

    Define when to escalate (complex returns, angry customers, high-value orders).

  3. 3

    Go live

    Deflection rate appears in your Gorgias dashboard.

Common use cases

Ticket deflectionAgent handoffTicket enrichment

Related integrations

Z

Zendesk

Layer AskZoye in front of your Zendesk instance

S

Slack

Get escalation alerts and daily summaries in Slack

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? Your team takes over from the AskZoye dashboard — with the full conversation in front of them. No missed sales.

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