Gorgias Integration — AskZoye AI for E-commerce

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Integration

G

AskZoye for Gorgias

AI deflection before tickets hit Gorgias

Connect Gorgias — free to set up See all integrations

What does the Gorgias integration do?

The AskZoye Gorgias integration lets you deflect 60–80% of inbound support questions with AI before they become Gorgias tickets. When an escalation is needed, AskZoye creates a full-context Gorgias ticket with the conversation transcript, order data, and proposed response — so your agents start at step 3, not step 1.

Capabilities

AI deflection on all inbound channels
Full conversation transcript handoff to Gorgias
Order data and AI-proposed response attached to ticket
Agent reply syncs back to the chat

Setup (3 steps)

1
Connect Gorgias
OAuth via your Gorgias admin.
2
Pick escalation rules
Define when to escalate (complex returns, angry customers, high-value orders).
3
Go live
Deflection rate appears in your Gorgias dashboard.

Common use cases

Ticket deflectionAgent handoffTicket enrichment

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