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Workflows

Automate the repetitive. Keep the personal touch.

A visual builder for the moments your store repeats every day — VIP welcomes, cart recovery, return approvals, abandoned-checkout nudges. AI handles the conversation, workflows handle the orchestration.

Build your first workflowSee templates
Visual builder· Triggers · conditions · actionsDry-run mode· Preview before you shipVersion history· Roll back any change

Workflow · VIP welcome

Live

trigger

Order placed

Shopify · any product

condition

Lifetime orders ≥ 5

Customer property

action

WhatsApp DM

VIP welcome template

action

Tag customer

adds: vip-tier-1

14

workflows ready-made

2 min

from idea to live

Build a workflow

Four steps. No code, no specialists.

Drag a trigger. Pick a condition. Stack the actions. Dry-run, then ship.

workflow / trigger

Step 1 of 4

Pick a trigger

Order placed

Cart abandoned

Return requested

AI low confidence

In the wild

Watch a workflow make a moment.

Six recipes that run quietly in the background — and rescue revenue, win loyalty, or save your team an hour a day.

  1. 1

    Cart recovery (24h)

    Abandoned carts get a personalised nudge with a 10% one-time code.

  2. 2

    VIP welcome

    5+ orders triggers a personal note from the founder, on WhatsApp.

  3. 3

    Auto-approve return

    Within policy + first return + low value → approved without your team blinking.

  4. 4

    Order placed > €200

    High-value orders trigger a hand-written thank-you and free express upgrade.

  5. 5

    Low-stock alert

    When a hot SKU dips below threshold, AI starts upselling alternatives.

  6. 6

    Sentiment escalation

    Frustrated tone detected → instant routing to a manager in the dashboard.

Scroll to see each demo →

Z

Workflow · running

VIP welcome · firing

Scene 1 / 6
Saw you left a few things behind — keep them?
Maybe — got a code?
Done. 10% off, valid 24 hours.

Your cart misses you

Cart total$112.00
10% off · COMEBACK10expires in 24h
Live · streaming responsePowered by AskZoye

Templates

Ship a workflow in two minutes.

Fourteen recipes battle-tested on Shopify and WooCommerce stores — turn one on and tweak from there.

Recovery

Cart recovery 24h

WhatsApp nudge with a 10% one-time code, 24h after abandonment.

cart.abandonedwhatsapp.send
Loyalty

VIP welcome

Tag VIPs after 5 orders and send a hand-written WhatsApp from the founder.

order.placedwhatsapp.dm
Returns

Auto-approve return

In-policy + first return + ≤ €100 → approve and email label, no team needed.

return.requestedreturn.approve
Lifecycle

First-purchase thank-you

A personalised note 1 hour after a customer's first order ships.

order.shippedemail.send
Inventory

Low-stock substitution

When inventory drops, AI starts suggesting the closest in-stock alternative.

inventory.lowai.update_prompt
Quality

Sentiment escalation

Frustrated tone or 3+ AI-only turns → instant manager hand-off in the dashboard.

sentiment.angryinbox.escalate
Segments

High-AOV welcome

Order > €200 unlocks free express upgrade and a thank-you note.

order.placedshipping.upgrade
Recovery

Browse abandonment

3 product views, no add-to-cart → AI proactively offers help on the next visit.

session.returnai.greet
WhatsApp

Order shipped DM

Sends a tracking card to WhatsApp the moment a label is generated.

order.shippedwhatsapp.send
Safe by default

Workflows you can trust to run on autopilot.

Every workflow has a dry-run mode, a version history, and an audit log. If something fires that shouldn't have, you can find why in 30 seconds and roll back.

  • Dry-run

    Replay real conversations through any draft.

  • Version history

    Every edit is timestamped, every diff visible.

  • Audit log

    Every action has a reason and a runner.

  • Rate limits

    Cap how often any workflow can fire per customer.

Audit log · Last 24h

All clean
  • Cart recovery 24hFired · 47 customers
  • VIP welcomeFired · 4 customers
  • Auto-approve returnSkipped · over policy threshold
  • Sentiment escalationFired · 1 customer

Common questions

Do I need code?
No. Workflows are built in a visual canvas — pick a trigger, stack conditions, drop in actions. Anything that needs custom logic can call a webhook, but most stores never need to.
Can I test before going live?
Yes. Every workflow has a dry-run mode that replays a real recent order/conversation through your draft and shows you exactly which conditions matched and which actions would have fired.
What integrations do workflows support?
Out of the box: Shopify, WooCommerce, WhatsApp, Klaviyo, Email, Slack. Plus a generic webhook action for anything else. We're adding Gorgias, BigCommerce, and Magento next.
How is this different from Shopify Flow?
Shopify Flow runs on Shopify events alone. AskZoye Workflows are conversation-aware — they react to AI confidence, sentiment, and the questions customers actually ask, not just order events. They can also run cross-store on WooCommerce.

The platform

Works with the rest of AskZoye.

Every part of AskZoye shares the same brain — the AI, the live chat, the knowledge base, and the analytics that prove it's working.

Live Chat

Human takeover with full AI context, right from your dashboard.

Learn more

Knowledge Base

One source of truth — your AI reads it, your customers can too.

Learn more

Analytics

See what your AI resolved, escalated, and earned.

Learn more

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? Your team takes over from the AskZoye dashboard — with the full conversation in front of them. No missed sales.

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