Black Friday Support Overflow Agent

Use this template when

• BFCM 5×s your support volume and you cannot hire in time
• Your promo rules are complex (stacking, tier discounts, exclusions)
• You want to protect SLAs during the biggest week of the year

Example conversation

How to install (4 steps)

1. 1

   Load promo rules

   Paste your stacking rules, exclusions, and tiers — the agent grounds every answer in them.

2. 2

   Set shipping cutoffs

   Tell the agent your BFCM delivery deadlines; it tells shoppers in real time.

3. 3

   Enable stock alerts

   Low-stock SKUs get live notifications in chat.

4. 4

   Go live

   Turn on 7 days before BFCM to soak-test, then scale on Black Friday.

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