Agent template

WISMO Deflection Agent

Cut "where is my order" tickets by 80%

ShopifyWooCommerceWhatsApp

Install this template — free Browse all templates

Use this template when

WISMO is 20%+ of your support volume
You use multiple carriers and tracking is confusing
Your customers are international and worry about shipping

Example conversation

Hi! Your order #4821 shipped via FedEx. Tracking: 7612 3321 9908. Estimated delivery: Thursday.

Out for delivery today! Your package arrives between 10am–2pm.

How to install (4 steps)

1
Connect shipping
Link Shopify Fulfillments or EasyPost for multi-carrier.
2
Pick milestones
We recommend shipped + out-for-delivery at minimum.
3
Set channel
WhatsApp for highest deflection; SMS or email optional.
4
Go live
Existing orders are backfilled automatically.

Expected results

60–80% fewer WISMO tickets

Primary metric

+15% CSAT

Secondary metric

Connects with

Shopify FulfillmentsEasyPostWhatsApp Business

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Start free Talk to us

Free to set up. Add credits or a plan when you're ready to go live.

WISMO Deflection Agent

Use this template when

Example conversation

How to install (4 steps)

Connect shipping

Pick milestones

Set channel

Go live

Expected results

Connects with

Related templates

Black Friday Support Overflow Agent

Every unanswered question at 10 PM is a sale that went to someone else.

WISMO Deflection Agent

Use this template when

Example conversation

How to install (4 steps)

Connect shipping

Pick milestones

Set channel

Go live

Expected results

Connects with

Related templates

Black Friday Support Overflow Agent

Every unanswered question at 10 PM is a sale that went to someone else.