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Agent template

COD Order Confirmation Agent

Slash cash-on-delivery cancellations by 40%

WhatsAppShopifyWooCommerce
Install this template — freeBrowse all templates

What is the COD Order Confirmation Agent?

The COD Order Confirmation Agent messages cash-on-delivery shoppers on WhatsApp after checkout to confirm the order and address. Stores in Pakistan, India, and MENA use it to cut RTO (return-to-origin) rates by 30–50% — the single biggest cost in regional e-commerce.

Use this template when

  • You sell in Pakistan, India, Bangladesh, or MENA
  • Cash-on-delivery is 50%+ of your orders
  • Your RTO rate is 20%+

Example conversation

Salaam! This is to confirm your order #4821 for Rs. 3,450 on cash on delivery. Address: House 12, F-7, Islamabad. Correct?
Yes, confirmed.
Thanks! Your order ships today and arrives in 2-3 days. Tracking will be shared here.

How to install (4 steps)

  1. 1

    Connect WhatsApp Business

    Link your Pakistan/India verified number.

  2. 2

    Set language

    Urdu, Hindi, Roman Urdu, Arabic, or English.

  3. 3

    Enable address verification

    Agent re-reads the address back to the customer to catch typos.

  4. 4

    Go live

    Every COD order gets a confirmation message before dispatch.

Expected results

30–50% lower RTO
Primary metric
+18% confirmed COD revenue
Secondary metric

Connects with

WhatsApp Business CloudShopify OrdersWooCommerce RESTTCS / Leopards / M&P

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Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? You handle on WhatsApp — from your phone. No dashboards. No laptops. No missed sales.

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