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Agent template

WhatsApp Order Status Agent

Order tracking in the channel your customers already use

WhatsAppShopifyWooCommerce
Install this template — freeBrowse all templates

What is the WhatsApp Order Status Agent?

The WhatsApp Order Status Agent lets shoppers ask for order status, tracking, or delivery updates directly on WhatsApp. The agent looks up the order in Shopify or WooCommerce and replies with carrier, tracking number, and ETA — typically under 2 seconds. Critical for MENA, South Asia, and LATAM markets where WhatsApp is the primary support channel.

Use this template when

  • Your customers default to WhatsApp for support
  • You sell in Pakistan, India, MENA, LATAM, or parts of Africa
  • You want to centralize WhatsApp support under one number

Example conversation

What is the status of order #4821?
Order #4821 shipped via TCS on April 6. Tracking: 9821-3321-7612. Estimated delivery: April 10.

How to install (4 steps)

  1. 1

    Link WhatsApp Business

    Connect your verified WhatsApp Business Cloud API number.

  2. 2

    Connect store

    Shopify or WooCommerce — order data syncs automatically.

  3. 3

    Set language

    Auto-detect, or pin to Urdu, Hindi, Arabic, or English.

  4. 4

    Go live

    Promote your number on receipts, order confirmations, and product pages.

Expected results

< 2s response
Primary metric
70% of support on WhatsApp
Secondary metric

Connects with

WhatsApp Business Cloud APIShopify OrdersWooCommerce REST

Related templates

Shopify Order Tracking Agent

Answer "where is my order" without opening a ticket

80% WISMO deflection

Shipping ETA Agent

Answer "when will it arrive" before checkout

-15–25% cart abandonment

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? You handle on WhatsApp — from your phone. No dashboards. No laptops. No missed sales.

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Free to set up. Add credits or a plan when you're ready to go live.