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Agent template

Shopify Order Tracking Agent

Answer "where is my order" without opening a ticket

ShopifyWhatsAppWeb
Install this template — freeBrowse all templates

What is the Shopify Order Tracking Agent?

The Shopify Order Tracking Agent answers "where is my order" questions by pulling live status, tracking number, carrier, and ETA directly from the Shopify Admin API. Shoppers ask in chat or WhatsApp using their email or order number, and the agent responds in under 2 seconds — no human needed.

Use this template when

  • 30%+ of your tickets are WISMO (where is my order)
  • Your team spends hours a week copy-pasting tracking links
  • Customers message you on WhatsApp after checkout
  • You sell internationally and handle multiple carriers

Example conversation

Where is my order #4821?
Your order shipped yesterday via FedEx! Tracking: 7612 3321 9908. Estimated delivery: Thursday, April 3.
Can I change the delivery address?
Since it already shipped, FedEx offers a delivery redirect. Want me to start that for you?

How to install (4 steps)

  1. 1

    Connect Shopify

    One-click install from the Shopify App Store. AskZoye reads orders, fulfillments, and tracking automatically.

  2. 2

    Enable WhatsApp

    Link your WhatsApp Business number so customers can ask in the channel they already use.

  3. 3

    Customize brand voice

    Upload your brand tone guide — the agent mirrors it in every reply.

  4. 4

    Go live

    Embed the widget with one line of code or activate the Shopify theme app extension.

Expected results

80% WISMO deflection
Primary metric
< 2s response time
Secondary metric

Connects with

Shopify Orders APIShopify Fulfillment APIWhatsApp BusinessKlaviyo

Related templates

WhatsApp Order Status Agent

Order tracking in the channel your customers already use

< 2s response

Shipping ETA Agent

Answer "when will it arrive" before checkout

-15–25% cart abandonment

Every unanswered question at 10 PM is a sale that went to someone else.

AI resolves 67% instantly. The rest? You handle on WhatsApp — from your phone. No dashboards. No laptops. No missed sales.

Start freeTalk to us

Free to set up. Add credits or a plan when you're ready to go live.